You can complain to the Ombudsman (External website**) about any administrative failures of the Council at any stage, but this is usually done when the Council has been unable to resolve your complaint.
The Ombudsman is an independent body with powers to investigate a complaint and to suggest remedies where the complaint is justified.
The Ombudsman's Office will look at how a decision has been taken but will not normally question the decision itself if it has been properly made or query the relevance of the particular Council policy.
The contact details for the The Local Government Ombudsman Advice Team is given below:
Email: advice@lgo.org.uk
Website: http://www.lgo.org.uk/
Address: Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH
Tel: 0300 0610614
Text: "Call Back" to 0762 480 4323
Fax: 02476 820001
**Please note: High Peak Borough Council is not responsible for the content of any external websites.