Report a benefit fraud

We are committed to paying Housing Benefit or Council Tax Reduction to genuine customers, who are entitled. We are therefore also committed to preventing and detecting fraudulent claims for Benefit/Reduction and need to be aware of any potential inaccuracies.

We have an anti-fraud strategy to prevent frauds occurring from the outset, and to investigate cases where there may be fraudulent activity during any current claim. There is also a prosecution policy to punish offenders, where appropriate.

Please contact us on our confidential Fraud Hotline on 01298 28433 if you believe an individual to be claiming Housing Benefit or Council Tax Reduction falsely.

You can also use our online form confidentially

Data Matching

We may share information provided to us with other bodies, responsible for auditing or administering public funds, to prevent and detect fraud, to protect the public funds we administer. Data matching involves comparing computer records, usually personal information, to see how far they match. This allows fraudulent claims and payments to be identified and investigated.


If you wish to report your concerns about theft, fraud, corruption or other such wrongdoings, please use our confidential Whistleblowing process.

Remember: YOU DO NOT HAVE TO GIVE YOUR NAME OR ADDRESS for either reporting fraud or whistleblowing

Privacy notice

We will use the information we hold about you to process your claim for Housing Benefit and Council Tax Reduction.

We may pass the information to other agencies or organisations such as the Department for Work and Pensions or HM Revenues and Customs, as allowed by law.

We may check information you have provided, or information about you that someone else has provided, with other information held by us.

We may also get information about you from certain third parties, or give them information to:

  • Prevent or detect crime
  • Protect public funds
  • Make sure the information is correct

These third parties include government departments, local authorities and private-sector companies such as banks, organisations that may lend you money and companies that assist us in fraud detection and prevention such as credit reference agencies.

We will not give information about you to anyone else, or use information about you for other purposes, unless the law allows us to.

Last updated: 10th December 2014

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