Street cleaning request

The current street cleansing contract is carried out in house by the council's own workforce. The contract is mainly frequency based but with the flexibility to react to one off emergencies.

Cleanliness standards are described in the Governments code of practice on litter and cleansing. This specifies zones reflecting how busy they are for pedestrian traffic and therefore how much litter is likely to be generated. The standards allow us to concentrate on dirty areas and not waste time and money on areas that are already clean.

The street cleaning for the borough is carried out by the council's 'Clean Team' Hit Squads.

Areas covered by the 'Hit Squads' are:

  • Cleaning the streets, including litter picking, gum removal and street washing
  • Removal of  incidents of fly tipping, graffiti and flyposting
  • Syringe and sharps removal
  • Removal of dead animals on the public highway

Service standards

  1. Where urgent public health action is required we will respond within 1 working day.
  2. For serious cases and all other complaints we will respond within 2 working days.

Fly tipping

Fly-tipping concerns the collection of materials that have been dumped without permission on the highway or land under the control or ownership of the Council. In these circumstances we will remove the rubbish.

Fly-tipping is dangerous and costs you money to clear up. If you spot fly tipping anywhere in the district, let us know and we'll investigate. If you can give us details - for instance, the registration of the vehicle involved - this will help us to clamp down on fly tipping.

Any information you give us will be treated in the strictest confidence.

If private land has had rubbish dumped on it, the Council may be able to use certain legal powers to require the owner or occupier of the land, or in some cases the person responsible for the tipping, to remove the rubbish. Failure to remove the rubbish can result in enforcement action by us to carry out any necessary work and recharge the costs to the appropriate person.

Last updated: 30th January 2014

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