Customer Services Week: October 1-7

Celebrate the week with us

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High Peak Borough Council will be hosting a series of events and activities for both staff and local residents, to celebrate National Customer Service Week, from Monday, October 1, to Sunday, October 7.

To mark the occasion, our Customer Services team will be carrying out website demonstrations at our three Council reception areas:

Local people are invited to call in, between 10am and 3pm, for a demonstration on how to access information on the Council’s website and to see how to complete online forms, such as making a payment, applying for a Council job or to request a green recycling box. Call Centre

“An increasing number of our services are accessible online 24 hours a day, and this is the ideal opportunity for people in the High Peak to find out exactly what’s available,” said Emily Thrane, Executive Member for Corporate Services.

She added: “National Customer Services Week is an exciting opportunity for everyone to find out how to contact us and see what the Council does for the local community. I hear that there will also be the opportunity to try some of the team’s home-made cakes as well so do please come and join us!”

Representatives from the Customer Services team will also be attending the Area Forum meetings at

to consult residents about how and when they would like to contact the Council. The Area Forums start at 7 pm, and the team will be available to speak with residents before the Forum begins.

During the week, the Customer Services team plan to raise funds for the High Peak Diabetic Self-help Group, by selling home-made cakes to their colleagues.

Day Time Events
Monday
Oct 1		 9am to 11am

1pm to 3pm		 Customer Services Manager ‘back to the floor’ in the Call Centre at Buxton

Director of Community Services ‘back to the floor’ in the Call Centre at Buxton
Tuesday
Oct 2
10am to 3pm
  • Website demonstrations for customers at Buxton Town Hall, with coffee and home-made cakes served
  • Home-made cakes on sale to staff at Buxton Town Hall
Wednesday
Oct 3
10am to 3pm
  • Website demonstrations for customers at Glossop Municipal Buildings, with coffee and home-made cakes served
  • Customer consultation with High Peak Community Housing regarding reception facilities and opening hours
  • Home-made cakes on sale to staff at Glossop
7pm to 9pm

Touch Screen Survey at Glossopdale Area Forum

Thursday
Oct 4
10am to 3pm
  • Website demonstrations for customers at Chinley offices, with coffee and home-made cakes served
  • Home-made cakes on sale to staff at Chinley
 

Local Government East Midlands Annual Customer Service Seminar at Nottingham –
High Peak Borough Council’s Customer Services Manager Janet Dickinson
has been invited to speak on the delivery of customer service in the High Peak


7pm to 9pm
  • Touch Screen Survey at the Central Area Forum
  • Contacting the Council via the website is an agenda item at the Forum, presented by the Change Team Manager, Tanya Cooper
Friday
Oct 5		 8am to 12 noon  Call Centre Open Day - an invitation to all staff and councillors, with home-made cakes available,
in exchange for a donation to the High Peak Diabetic self-help group
3pmPresentation of the money raised to a representative of the High Peak Diabetic group