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Customer Service Advisor

Customer Services Advisors

Full time hours

Permanent position x2

Salary: £19,171 per annum

Location: Leek however will be expected to travel across the Alliance

An exciting opportunity to come and work for the Customer Services Team within the Alliance of High Peak Borough Council and Staffordshire Moorlands District Council,

As a Customer Service Advisor you will be the first point of contact for customers across the High Peak and Staffordshire Moorlands by dealing with a wide range of customer enquires for all Council services via a variety of access channels (contact centre, face to face, email and correspondence).

The successful candidate will have call centre experience along with experience of delivering high quality customer service to internal and external customers with excellent communication skills and good IT experience of Microsoft packages

You will also require a flexible approach to work, be able to work customer service opening hours of 8.30 am to 5:30 pm Monday to Friday.

For an informal discussion regarding this job please contact: Karen Lomas (Operations Manager Front Line Services) - karen.lomas@highpeak.gov.uk

Closing date: Midday, Friday 10th January 2020

Interviews to be held: Monday 20th January 2020

Job Description [47KB]

Personal Specification [13KB]