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Contact the council - Residents

For the safety of you and our staff we have closed all council buildings until further notice due to the Coronavirus outbreak.

Many services are still available online and you can find specific help about Coronavirus in our information hub.

Here are some links to our most popular services - if your enquiry can't be answered using the below links please use the search box on our website.

  • Visit our bins and recycling pages for what goes in your bins, find your bin day, report a missed bin and to request a new bin.
  • Visit our planning pages to apply, search or track a planning application. Here you will also find information on reporting dangerous structures, building control, regeneration, conservation and the local plan.
  • Visit our benefits pages to find out more information on everything to do with benefits.
  • Did you know that by creating an account online you can check your account for benefits and council tax online without having to get in touch. This includes when your next payment is due, how much it will be and contact information for the teams.
  • Visit our council tax pages for information on council tax including how you can pay online.
  • If you need to get in touch with our housing staff for any reason check our pages online first. There's lots of information here on applying for council housing, paying rent, homelessness and much more.
  • If you can't find what you're looking for on our website please visit the contact us page where you can find direct contact forms to all service areas.