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Housing repairs

Gas servicing and testing

All non-essential gas work will stop at the current time.

We still need to ensure that your gas appliances are safe. This is classed as essential work and we are working with Liberty to continue this priority service. Liberty will require access to your boiler, gas meter and any other gas appliances while they carry out the testing.  

We have put in additional measures to make sure we are complying with the social distancing requirements and are asking our tenants to let Liberty into their home for the appointment and then move to another room while the work is underway.  Liberty will contact you prior to the appointment to let you know they are on their way.

If you in a vulnerable group and are 'shielding' please inform us and Liberty - or call 0330 333 5772 - as soon as possible. If you are experiencing any symptoms, please let us know so we can re-book your appointment for a later date.

We are working with our partners to ensure essential servicing and breakdown repairs can still go-ahead for items such as fire alarm systems, stair-lifts, hoists, clos-mat toilets and parker baths. Entry may be required into your home but all precautions will be taken to ensure social distancing measures are kept to. Please let us know if you are experiencing any symptoms or are 'shielding' so we can consider the options on a case by case basis.

email: telephone: 0330 333 5772

Planned Works Programme

All non-essential planned works such as new kitchens, bathrooms, windows and doors are currently suspended. If you are on a programme for this year, we will contact you when we know when the programmes are likely to go ahead.

Roof works are continuing at Queens Court to complete the first phase of the roof as soon as possible.  

Repairs and maintenance

Our repairs and maintenance team will, until further notice, only carry out P1's, P2's and external works.

This is due to the more stringent social distancing measures introduced and vulnerable staff being sent home into isolation, all none essential works will be cancelled until further notice.

Repairs are prioritised according to the type of work that is needed:

  • priority 1 - emergency repair within 24 hours
  • priority 2 - urgent repair within 7 days

You can find out more information on reporting emergency and gas repairs online here