Toggle Mobile Menu Visibility
Toggle Search Controls Visibility
Toggle search control visibility
Search Site

Advice for vulnerable people

During the Coronavirus pandemic any vulnerable resident who needs support with food, household essentials or prescriptions can call the Council for advice on 0345 129 7777.

For community support choose the first option on the telephone menu by pressing the # key on your telephone.

If you have received one of the 1.5 million letters distributed by the NHS to classify you as "extremely vulnerable" please follow the advice in the letter and either call 0800 0288327 or register on-line at

If you have not yet registered for support please make sure you do. We can help you to register if you are having difficulty by calling 0345 129 7777.

If you are not part of the NHS Scheme and require support that cannot be provided by friends and family then please register your details with the Community Response Unit.

Advice on how to get assistance with foods and medicines if you are shielding.

Ask family, friends and neighbours to support you and use online services. If this is not possible, then the public sector, business, charities and the general public are gearing up to help those advised to stay at home. Please discuss your daily needs during this period of staying at home with carers, family, friends, neighbours or local community groups to see how they can support you.

Please visit to register for the support that you need. This includes help with food, shopping deliveries and additional care you might need.

The government is helping pharmacies to deliver prescriptions. Prescriptions will continue to cover the same length of time as usual. If you do not currently have your prescriptions collected or delivered, you can arrange this by:

1. Asking someone who can pick up your prescription from the local pharmacy.
2. Contacting your pharmacy to ask them to help you find a volunteer (who will have been ID checked) or deliver it to you.

If you receive support from health and social care organisations, for example, if you have care provided for you through the local authority or health care system, your health or social care provider will be asked to take additional precautions to make sure that you are protected.

Accessing a supermarket priority slot for a non-shielded vulnerable person

If you are vulnerable because you are self-isolating either temporarily or long-term as a result of Covid 19, the Community Response Unit can help you get a supermarket priority slot at Tesco and Iceland supermarkets to access food and essential items if you meet certain criteria.

This includes:

  • vulnerable people who have no other support network to shop for them
  • carers who can do online shopping on behalf of vulnerable people
  • care homes
  • referrals from food banks
  • anyone who received an official shielding letter,  but  didn't make the cut-off date for registration for shielding priority slots
  • Individuals receiving support from mental health services

If you think you're eligible, and would like a slot, contact the Community Response Unit on 01629 535091. Phone lines are open Monday to Friday from 9am to 5pm. Or you can register for help to get supermarket support. The CRU will then generate a priority slot for you (delivery charges apply)


The Community Response Unit can generate a slot for you. You'll need to have a Tesco online account but this can be done afterwards. It just makes the process quicker if you already have one.


The Community Response Unit can generate a passcode for you then you'll be able to access a shopping slot. But you'll have to log on to the Iceland website between 9am and 1pm on a Thursday to get your slot.

Community Response Unit

Derbyshire County Council have launched a Community Response Unit for members of the community that require assistance and don't have friends or family able to help or those that wish to volunteer.

High Peak CVS have also been trying to collate the numerous services/community groups/initiatives that are available to people during the COVID-19 situation so that we can all easily support and refer as appropriate. This is by no means an easy task, they have put together information on their website for public information

Coronavirus Support Groups Map

We've created a map for people to use which shows the nearest support group to your address. Simply put your address in the box and select it from the list. Once you do this it will automatically show you the three closest groups to your location.

If you need help with this please call 0345 129 7777.

*Please note this map is updated as soon as possible. However we are not responsible for the information displayed on the individual groups websites and social media profiles.

Mental and Physical Wellbeing

Mental Healthcare Derbyshire have set a helpline to support people who are having mental health issues. You don't need to be known to services and it's running from 9am - midnight. Call 03007900596 and check out their website for more information

Looking after our mental and physical health is really important. As a result we've put together a web page to collate helpful advice, links and information to help you look after yourself.