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Today's collections

Our collection crews are working hard to continue collecting your waste during these difficult times and are socially distancing wherever possible. This means your bin may be emptied at a different time than normal.

Please make sure your bin is out by 6am on collection day (or the night before). We are unable to return to empty any bins not out when we visit your street.

All waste and recycling collections are operating as normal.
Please continue to put your bins out on your normal collection day. If and when services are affected by the Coronavirus we will update you via this page and on social media.

Wednesday 21st October 20

No issues reported from todays collections.

Tuesday 20th October 20

CAGE - Whaley lane/Reservoir Road Whaley - No access due to roadworks - Now Done.

Monday 19th October 20

No issues reported from today's collections.

Friday 16th October 20

No issues reported for today's collections.

Thursday 15th October 20

K5 Brown - Whaley Lane Whaley - No access due to roadworks road closed - Still no access 16/10/20, DCC website advises roadworks here till 22/11/20- K5 will return Friday 23rd October first thing.

Wednesday 14th October 20.

R9 & K5 Wed - Clough Lane Little Hayfield - Not completed due to access issues caused by overgrown trees unsafe to access - Supervisor reported to DCC to resolve issue. As soon as this is resolved we will continue collections as scheduled removing any excess if presented.

 

 

 

Missed bins

 

If there is no information on this page as to why your bin may have been missed please complete our online form to let us know. Missed bins must be reported after 4pm as the crews may still be out working and within 2 working days of your scheduled collection day. If you have already reported your bin as missed please allow five working days for the crew to return.

We will not return to empty your bin if

  • it is not out for collection when visit your street
  • you put the wrong bin out for collection
  • it contains incorrect materials and has been stickered by our crew
  • it is too heavy to move
  • you report it missed more than 2 working days after collection was due
  • the contents of your bin are frozen and won't come out when we tip the bin

Additional waste
If you have any additional material  for recycling please put it next to your bin in a cardboard box or untied carrier bags. Tied bags will not be collected as we can't see what is inside.

Frozen bins
If the lid of your bin is frozen shut or the contents of your bin are frozen inside and don't tip out we will not come back to try again. There is no need to contact us. Please take your bin in and present it again on your next scheduled collection day.