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Today's collections

Our collection crews are working hard to continue collecting your waste during these difficult times and are socially distancing wherever possible. This means your bin may be emptied at a different time than normal.

Please make sure your bin is out by 6am on collection day (or the night before). We are unable to return to empty any bins not out when we visit your street.

All waste and recycling collections are operating as normal.
Please continue to put your bins out on your normal collection day. If and when services are affected by the Coronavirus we will update you via this page and on social media.

Wednesday 3rd June

All scheduled collections have been completed.

Tuesday 2nd June

All scheduled collections have been completed.

Monday 1st June

All scheduled collections have been completed.

Friday 29th May 

All scheduled collections have been completed.

Thursday 28th May 

Due to roadworks brown bin collections on Pikes Close, Hayfield have not been completed. Crews will retry once access is available. 

Wednesday 27th May

All scheduled collections have been completed.

Missed bins

If there is no information on this page as to why your bin may have been missed please complete our online form to let us know. Missed bins must be reported after 4pm as the crews may still be out working and within 2 working days of your scheduled collection day. If you have already reported your bin as missed please allow five working days for the crew to return.

We will not return to empty your bin if

  • it is not out for collection when visit your street
  • you put the wrong bin out for collection
  • it contains incorrect materials and has been stickered by our crew
  • it is too heavy to move
  • you report it missed more than 2 working days after collection was due
  • the contents of your bin are frozen and won't come out when we tip the bin

Additional waste
If you have any additional material  for recycling please put it next to your bin in a cardboard box or untied carrier bags. Tied bags will not be collected as we can't see what is inside.

Frozen bins
If the lid of your bin is frozen shut or the contents of your bin are frozen inside and don't tip out we will not come back to try again. There is no need to contact us. Please take your bin in and present it again on your next scheduled collection day.