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Tell us about a change

Changes in your situation can affect how much benefit  you're entitled to or how much council tax you must pay. If you don't tell us about any changes, we might not pay you enough benefit, or we might pay you too much and you may have to pay it back.

What you need to tell us

  • changes to income, wages or savings
  • starting or leaving work
  • changes in  working hours
  • moving home
  • someone else moves into or out of your home
  • birth of a child
  • your children leaving school or starting work
  • anything else that you think might affect your claim

Some changes may mean we need to end your housing benefit claim and you will need to claim Universal Credit instead. 

If you are receiving Universal Credit and have a change in your income that may affect the amount you receive please contact Universal Credit via your journal to advise them of the change. If your payment is subsequently changed then Universal Credit will advise us of the change. You can report the change directly to us but we will not be able to reassess your claim until we receive the new award from Universal Credit.

Reporting a change to us

You need to report a change to us through your online benefit account.  If you do not have an account please click the button below and register.

PLEASE Note - You will need an e-mail address to set up an account.  You will also need your benefit reference number and national insurance number. Once registered we will email you your login details.

Once you're registered

  • go to the benefit tile and click on the 'Tell us about a change' option
  • you will need to have your personal details ready
  • you can upload scanned / saved evidence of your address, income and other benefits or do this later

If you already have an account click on the button below to log into your account and click on the benefit tile to report a change.

Once you have submitted your application, we will contact you electronically if we need further information and to tell you the outcome of your claim.

    Changes to Universal Credit

    If you need to make a change to your Universal Credit claim you will need to inform the Department for Work and Pensions straight away. 

    Cancelling a claim

    If you no longer need to claim benefit, let us know.