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Council housing

Don't miss your chance to pass on your views about our Housing Services as part of this year's tenant satisfaction survey.

Our specialist market research company, Acuity, will contact a random sample of 522 tenants between 20 November and 16 December.

The survey will only take 8 to 10 minutes to complete and tenants will be called between 9am-8pm on weekdays, or 10am-6pm on Saturdays. If you miss their call, the number will show as 01298 385008.

For more info check out our FAQs below.

Tenant Satisfaction Survey Information [257KB]
Tenant Satisfaction Survey FAQs [405KB]

Our latest Housing Newsletter is now available - please click on the PDF link below to view it.

Housing newsletter Christmas 23 [4MB]

Information on council properties, how to apply for one, paying your rent and reporting a repair.

Find a home

Information on how to register with Home Options, the applications process and where to go for further advice.

Mutual Exchange

Mutual exchanges can often be a quicker way of moving to a new home

Report a repair

How to report non-emergency and emergency housing repairs and who to contact

Pay your rent

Online payments, Direct Debit and others ways to pay your rent.

Gas Safety

What to do if you smell gas and the annual gas safety check process explained

Adapting your home

Adaptations may allow our tenants to remain living independently in their homes for longer.

Buying your council house

If you have been a council tenant for more than 3 years you may be entitled to buy your council house.

Report a council tenant noise complaint

Information on how to report a noise complaint about a council tenant

Selling your ex council house

If you have bought your home under the 'Right to Buy' scheme less than 10 years ago, you must first offer it to either ourselves or another social landlord in the area

Housing Property Services

Changes to the delivery of property services to our housing