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Request a new or replacement bin



You might want to request a new or replacement bin for a number of reasons. This page will tell you how much the bins are and how to order online.

Never had a bin

If you've moved into a property without bins, you will need to order and pay for a set of bins. This includes new build properties, although it is worth contacting your housing developer as they may agree to pay for the bins.

Larger or smaller bins

Smaller (140 litre) bins are available in all colours for single occupiers, couples or small families. Larger brown (360 litre) bins are also available.

You can apply to have a larger (360 litre) black lidded bin for general rubbish if you:

  • have five or more people living permanently at your address
  • have two or more babies using disposable nappies
  • have a medical condition which produces additional rubbish

If you apply for a larger rubbish bin on medical grounds you will have to provide proof of your medical condition e.g. a doctor or hospital letter with an explanation of your condition including a description of the additional waste produced. 

There is a charge for a new bin to be delivered to you. Our fees and charges will show you the current cost of different sized bins. You can order and pay for the bin(s) using the form below.

If you are swapping your bin for a smaller or larger one please leave the old one accessible so we can remove it when we deliver the new one.

Damaged or stolen bins

There is a charge to replace a damaged or missing bin. If your bin is missing please have a good look around, it may have been put back in a slightly different place or taken in by someone else by mistake.  Ask your neighbours if they have seen it.

If your bin falls into the back of the collection vehicle we will leave you a note and replace the bin free of charge.