Tenant Engagement Officer

Tenant Engagement Officer

Permanent Contract

37 hours a week

£32,597- £35,412 per annum

Plus essential car user allowance

Work location Buxton but will be expected to travel

Are you passionate about making a real difference in communities and empowering tenants to shape their neighbourhoods.

We are looking for a positive and enthusiastic individual to lead on reviewing and embedding a new Tenant Engagement Strategy to ensure tenants voices are heard and their views are at the heart of decision making. to

Reporting directly to the Head of Housing, your objectives will be:-

• To develop and embed our Tenant Engagement Strategy, implementing a range of methods for engagement and influence that are multi-channel, accessible and effective in reaching a wide tenant-base with varying levels of digital skills and contact preferences.
• Develop and Deliver Engagement Activities:
  Plan and implement a range of engagement initiatives, including surveys, focus groups, and community events, to gather tenant feedback and promote involvement.
• To lead on the recruitment of tenants to the Tenant Engagement Group to support the delivery of the Tenant Engagement Strategy.
• Facilitate Tenant Engagement Group Meetings:
  Organise, lead, and support regular meetings with the Tenant Engagement Group, ensuring inclusive participation and follow-through on agreed actions.
• To ensure the Councils' complies with the regulatory requirements   under the Transparency, Influence and Accountability Standard  set by the Regulator of Social Housing .
• To be a Champion for Tenant Engagement across all service areas.

A knowledge of housing related issues is essential for this role. To succeed in this role you will need an outgoing personality, ability to work on your own initiative and to positively engage with tenants and stakeholders.

The post is subject to Agile working.

For an informal discussion about this position please contact Maggie Nelson at maggie.nelson@highpeak.gov.uk

Job Description (PDF, 150 KB)

Personal Specification (PDF, 102 KB)

The closing date: Midday Monday 5th January 2026