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Join the 'Carelink' alarm service


We've been made aware that someone pretending to be a home care provider is calling our Carelink residents and asking for their bank details. This is a scam - please do not give your details!

Our Carelink staff will NEVER ask for your bank details over the phone.

This has been reported to the police, however if you or a loved one receives such a call please hang up and report it to Action Fraud online at or call them on 0300 123 2040.

Carelink is an alarm installed in your home which gives you contact with a trained member of staff 24 hours a day, every day of the year at the touch of a button.

Why choose Carelink?

Many elderly, disabled or vulnerable people want to retain their independence and enjoy the comforts of their own home. Now, thanks to modern technology, we are able to offer an alarm system that can be operated from anywhere in your home or garden.

A pendant that you can wear enables you to make a call to our control centre should you need to. We aim to answer all calls within 60 seconds and trained members of staff can give advice and assistance.

Levels of service

There are two levels of service and we will assist you to select the service that meets your needs:

1)   Monitoring and response service

When you press your alarm button our operators will speak to you and offer advice and reassurance. If you need further help, we will be your emergency contact and our Carelink support assistants attend if you need help.

2)   Monitoring only

The monitoring only service is the same as the monitoring and response service, but your emergency contacts are family, friends and neighbours. They must have given consent for us to contact them 24 hours a day in an emergency.

What equipment do I need?

All you need is a telephone socket and an electric power point close by. We will provide, install and maintain the equipment. If your equipment becomes faulty we will replace it.

How much does it cost?

  • Installation fee:  £60.00
  • Silver Service (monitoring only):  £7.00 per week
  • Gold Service (monitoring and emergency response):  £9.30 per week

You can pay for the service by monthly Direct Debit, credit or debit cards, using an All Pay Card at the Post Office or other outlets.  

Depending on your personal circumstances we may be able to assist you to apply for funding towards the cost of the service. 

Please contact us on 0345 129 4877

What other services do Carelink provide?

  • home visits
  • falls response service
  • sensors for smoke, floods, gas and personal risks such as falls and epilepsy*
  • Carelink Plus - additional visits if you are unwell or simply need a little extra help with things like collecting prescriptions, shopping and light household tasks*

*these services will incur an additional charge

Services Carelink DO NOT provide.

Please note that we are unable to provide personal care.

 or call us on 0345 129 4877