Join the 'Carelink' alarm service
Carelink is an alarm installed in your home which gives you contact with a trained member of staff 24 hours a day, every day of the year at the touch of a button.
SCAM ALERT!
We've been made aware that someone pretending to be a home care provider is calling our Carelink residents and asking for their bank details. This is a scam - please do not give your details!
Our Carelink staff will NEVER ask for your bank details over the phone.
This has been reported to the police, however if you or a loved one receives such a call please hang up and report it to Action Fraud online at https://www.actionfraud.police.uk/ or call them on 0300 123 2040.
Why choose Carelink?
Many elderly, disabled or vulnerable people want to retain their independence and enjoy the comforts of their own home. Now, thanks to modern technology, we are able to offer an alarm system that can be operated from anywhere in your home or garden.
A pendant that you can wear enables you to make a call to our control centre should you need to. We aim to answer all calls within 60 seconds and trained members of staff can give advice and assistance.
Levels of service
There are two levels of service and we will assist you to select the service that meets your needs:
1) Monitoring and response service
When you press your alarm button our operators will speak to you and offer advice and reassurance. If you need further help, we will be your emergency contact and our Carelink Response Officers attend if you need help.
2) Monitoring only
The monitoring only service is the same as the monitoring and response service, but your emergency contacts are family, friends and neighbours. They must have given consent for us to contact them 24 hours a day in an emergency.
What equipment do I need?
All you need is a telephone socket and an electric power point close by. We will provide, install and maintain the equipment. If your equipment becomes faulty we will replace it.
How much does it cost?
- Installation fee: £62.00
- Silver Service (monitoring only): £7.30 per week
- Gold Service (monitoring and emergency response): £9.70 per week
You can pay for the service by monthly Direct Debit, credit or debit cards, using an All Pay Card at the Post Office or other outlets.
Please contact us on 0345 129 4877
What other services do Carelink provide?
- home visits
- falls response service
- sensors for smoke, floods, gas and personal risks such as falls and epilepsy*
- Carelink Plus - additional visits if you are unwell or simply need a little extra help with things like collecting prescriptions, shopping and light household tasks*
*these services will incur an additional charge
Services Carelink DO NOT provide.
Please note that we are unable to provide personal care.
or call us on 0345 129 4877
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