At High Peak Borough Council we make sure our customers are at the heart of everything we do. Our membership with the Institute of Customer Service (ICS), an independent, professional membership body for customer service, supports us in doing this.
As part of our membership, the ICS will conduct a customer satisfaction survey, on our behalf, which is compared nationally with other Local and National Governments. Your feedback will allow us to compare our service with other organisations across the UK, allow us to identify areas in which we are performing well and also identify areas in which you want us to perform better; as a result we can make our services even better for you.
For more information about the Institute of Customer Service or the UK Customer Satisfaction Index, click on the links below:
https://www.instituteofcustomerservice.com/
https://www.instituteofcustomerservice.com/research-insight/ukcsi/
