Carelink Service
We have made the difficult decision to close the Carelink service on 30 September 2026.
Protecting vulnerable people remains our priority and we will provide personalised support to help our customers move to an alternative provider if they choose to do so.
The Carelink service will continue to operate as normal until the closure date.
Why we have made this decision
This has been a very difficult decision. Carelink is a discretionary service provided by the Council. For several years, the service has struggled to recruit and retain the level of staff required to safely deliver the service. Customer safety is our priority; however, despite our best efforts, we can no longer provide the service safely in its current form.
Help and support
We will be contacting all our Carelink customers and, if you prefer, your families, carers, or someone you trust, to talk through your options, help you arrange alternative support, and refer you to other services if needed.
If you would like to talk to someone sooner, or need help accessing the information, please call us on 0345 129 8075 or complete our Contact Carelink form.
Alternative providers
You can search online for an alternative Technology Enabled Care provider by using the following link - Find TEC in your area
If you need additional help with this get in touch by calling 0345 129 8075 or complete a Contact Carelink form.
More information
There's more information which you may find useful in the Carelink Frequently Asked Questions.
