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Information about your tenancy

Don't miss your chance to pass on your views about our Housing Services as part of this year's tenant satisfaction survey.

Our specialist market research company, Acuity, will contact a random sample of 522 tenants between 20 November and 16 December.

The survey will only take 8 to 10 minutes to complete and tenants will be called between 9am-8pm on weekdays, or 10am-6pm on Saturdays. If you miss their call, the number will show as 01298 385008.

For more info check out our FAQs below.

Tenant Satisfaction Survey Information [257KB]
Tenant Satisfaction Survey FAQs [405KB]

Detailed information about your housing tenancy agreement, your responsibilities and who to contact if you want to end your tenancy.

New tenancy agreement - January 2021

We review our Tenancy Agreement every 3 years to make sure that it reflects changes in legislation and good practice

Housing tenancy agreement

Detailed information about your housing tenancy agreement.

Information for new tenants

Find a summary of some of the things you will have discussed as a new tenant at your initial sign up meeting.

Our responsibilities

An outline of our responsibilities to you as a housing tenant which includes our repair and maintenance service.

Your responsibilities (tenants)

As tenants of a property owned by the council you have certain responsibilities for some repairs around the home yourself.

Interactive Tenant Handbook

Our tenant handbook has been produced to provide useful and relevant information to help make the most of your tenancy

Ending a tenancy - moving house

If you are thinking of moving and ending your tenancy with us, there are important things that need to be done.

Tenant Alterations

How to request permission to make alterations and improvements.

Ending a tenancy - when a tenant has died

If you are responsible for arranging the affairs of a relative or friend who was a housing tenant, you will need to end their housing tenancy.

Housing Garages

Information on how to apply for a garage, pay your rent, report a repair and end a garage tenancy.