Your responsibilities (tenants)

Here is a list of examples:

• decorate internally
• replace keys and locks
• replace toilet seats
• carry out any repairs to any equipment, fixtures or fittings not installed by us
• unblock baths, sinks and wash hand basins
• garden maintenance, including lawns, plants, bushes and trees
• replace fuses and plugs
• provide access at reasonable times for work to be undertaken
• maintain and replace boundary markers such as hedges and fencing.
• replace or repair anything damaged by you, your family or visitors to the property
• dealing with pests and infestations (this is a chargeable service)

If you need to report a repair which is the responsibility of the council:

Report a repair (24 hours a day non-emergencies only)

Report an emergency repair by calling 0800 030 8666 Monday to Friday

For emergency repairs out of hours, please call us on 0800 030 8666

If your emergency is life threatening you should call the emergency services on 999

Tenant Alterations

We know that many people like to make alterations and improvements to their homes to suit the needs of their household that we can't fund. So that we can ensure that these improvements don't cause problems in the future, we do ask you to get written permission before.

Tenant home contents insurance

As your housing provider, High Peak Borough Council insures the building and anything we provide. You're responsible for insuring your own belongings (your home contents), such as furniture, carpets and electrical items.

Why might you want contents insurance?

If something unexpected happens (for example a leak, fire, theft or accidental damage), replacing your belongings can be expensive. Contents insurance can help you cover the cost of replacing your items.

We have access to a product that has been designed for tenants home contents insurance. This is provided by Ecclesiastical Insurance Office Plc (Ecclesiastical) and called - Simple Home Contents.

How do you get a quote?

You can find out more information about this insurance policy and get a quote online by visiting Tenants Home Contents Insurance

If you'd prefer to speak to someone you can also call 0333 038 4156.

The cost of insurance depends on things like your postcode, your circumstances and the level of cover you choose.

Remember this is optional, and you can choose to use a different provider, or have no contents insurance at all.

To find out more, please visit Tenants Home Contents Insurance

New Provider

If you had insurance arranged with this product before 01/09/2026, this will have been with Royal and Sun Alliance Limited (RSA).

From this date all new and renewing policies will be with Ecclesiastical. Their partner URIS run the servicing of the insurance, which means URIS will give you a quote, take your payments and support you if you have any questions or need to make a claim.