Information about your tenancy

Detailed information about your housing tenancy agreement, your responsibilities and who to contact if you want to end your tenancy.

We have plans in place to make sure we're listening to our tenants and improving the services we provide, whether that's about repairs, your neighbourhood or the information we share. Here's a summary of some of the key improvements underway in 2026.

Housing Improvement Plan (PDF, 309 KB)

Be aware of cold callers!

We have been made aware that cold callers have been targeting council tenants using lanyard which read 'Tenant Support'. Please do not engage with cold callers. Council staff will not cold call - any engagement with council staff will always be by prior arrangement with the tenant at an agreed time.

Anyone who would like advice about a consumer matter or advice for dealing with callers at the door can contact the Citizens Advice Consumer Service on 0808 223 1133.

Any resident who would like a Derbyshire No Uninvited Caller sticker to put in their window can request one via Call Derbyshire on 01629 533 190.

Housing tenancy agreement

Detailed information about your housing tenancy agreement.

Information for new tenants

Find a summary of some of the things you will have discussed as a new tenant at your initial sign up meeting.

Our responsibilities

An outline of our responsibilities to you as a housing tenant which includes our repair and maintenance service.

Your responsibilities (tenants)

As tenants of a property owned by the council you have certain responsibilities for some repairs around the home yourself.

Interactive Tenant Handbook

Our tenant handbook has been produced to provide useful and relevant information to help make the most of your tenancy

Ending a tenancy - moving house

If you are thinking of moving and ending your tenancy with us, there are important things that need to be done.

Tenant Alterations

How to request permission to make alterations and improvements.

Ending a tenancy - when a tenant has died

If you are responsible for arranging the affairs of a relative or friend who was a housing tenant, you will need to end their housing tenancy.

Housing Garages

Information on how to apply for a garage, pay your rent, report a repair and end a garage tenancy.

Tenant Satisfaction Measures

The Regulator has introduced TSMs to make it easier for tenants to compare the homes and services provided by their landlords.

You said, we did!

Here are some of the things we've done as a result of tenant feedback.

Tenant Engagement

Help shape how the council listens, learns, and improves.